Capability
Cancellation Protection
An option at checkout that lets a guest protect their booking, which softens the revenue hit when a cancellation lands late.
- Every capability includedNo feature tiers and no paid modules holding anything back.
- Largest bike rental fleet on Hilton Head IslandBodhisys runs the reservations, routing and returns behind it.
- Running live rental operations since 2023Every peak season since has been taken on the platform.
How it works
The guest sees the option at checkout and decides. Taking it puts a protected status on the reservation, which changes what happens when a cancellation arrives inside your notice window.
The slot re-opens for sale the moment the cancellation is processed, so a protected cancellation and a re-booking can both happen on the same afternoon.
There is no third-party product to administer and no separate portal for your staff to learn.
Guest sees
- 4 bikes, 7 days$225.00
- Helmet and lock pack$18.00
- Cancellation protection$11.25
- Booking fee 4.5%$10.13
Guest pays$235.13
You receive
- List price$225.00
- Reseller commission$0.00
- Paid modules and seats$0.00
Payout$225.00
The fee is added at checkout and paid by your customer, so the payout is your list price. Cancellation protection and the helmet pack are sold from real stock and settle the same way.
What it removes
The choice between refunding a guest you want back and keeping money for a slot you cannot re-sell.
The number to watch is revenue retained on cancellations inside the notice window.
What it does not do
This softens cancellation losses. It is not travel insurance, it does not cover a guest's wider trip, and terms sit with you rather than with an underwriter.
Every capability page on this site carries a section like this one. Why that is.
What is cancellation protection in rental software?
An option at checkout that lets a guest protect their booking, which softens the revenue hit when a cancellation lands late.
Bodhisys handles it as part of the platform rather than as a paid module or a partner integration. There is no monthly fee. A 4.5% charge is added to each reservation and paid by your customer at checkout.
Questions
Is this insurance?
No. It is a protection option on the booking, administered inside the platform rather than by a third party.
Who sets the terms?
You do. The notice window and what protection covers are your policy.
Does the slot come back for sale?
Yes, as soon as the cancellation is processed.
By industry
The same capability behaves differently by category. These are the per-industry versions.
Verified against public documentation, 2026-08.